Paircode is owned and operated by ITRA Co., Ltd. (“Paircode”, “we”, “us”, and “our”) and is committed to protecting your personal information and your right to privacy.

If you have any questions about this policy or our practices concerning your personal information, please contact us at contact@paircode.io. We always welcome your feedback on our information security practices to improve Paircode and reduce as many risks as possible.

1. Introduction

When you visit https://paircode.io/ (the "website", “platform”), and more generally, use any of our services (the "services", which include the website), there is certain information that you entrust us with.

This policy explains what information we collect, how we use it, and what rights you have concerning it. If there are any terms in this policy that you do not agree with, please discontinue use of our services immediately.

2. What information do we collect?

There are two main types of information we collect.


Personal information that you directly provide to us We collect personal information that you voluntarily provide to us when you express an interest in us and our services, either from the platform or when you contact us.

This information can take the form of names, email addresses, payment information, etc.

Summary: We collect information that you provide to us.


Information we automatically receive from your use of our service We automatically receive certain information when you visit, use, or navigate the website.

This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information. This information is primarily needed to maintain the cybersecurity and operation of our Website, and for our internal analytics and reporting purposes.

We also collect log and usage data, which is service-related, diagnostic, and performance information our servers automatically collect when you access or use our website. We record this in log files.

Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Website (such as the date/time stamps associated with your usage, pages and files viewed, device event information (such as system activity, error reports, and hardware settings). This information is anonymous and does not personally identify you.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy: paircode.io/legal/cookie-policy.html.

Summary: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is automatically collected when you visit our website. This information is anonymous and does not personally identify you.

3. How do we use your information?

The information we collect is used to provide you with optimal user experience of the platform.

It is used:

To enable user-to-user communications: We may use your information to enable user-to-user communications with each user's consent.

To send administrative information to you: We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

Request feedback: We may use your information to request feedback and to contact you about your use of our platform.

To post testimonials: We post testimonials on our Website that may contain personal information. Before posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at contact@paircode.io and be sure to include your name, testimonial location, and contact information.

To protect our services: We may use your information as part of our efforts to keep our platform safe and secure (for example, for fraud monitoring and prevention).

To enforce our terms, conditions, and policies: We may use your information to contact you in the event of your misuse or violation of any of our stated policies.

To respond to legal requests and prevent harm: If we receive a subpoena or other relevant legal requests, we may need to inspect the data we hold and comply with legal and regulatory requirements

To send you marketing and promotional communications: We and/or our third-party marketing partners may use the personal information you disclose to us for our marketing purposes, in accordance with your marketing preferences. For example, when you subscribe to receive updates, we may send you newsletters to that effect. You can unsubscribe to marketing emails at any time.

Deliver advertising content to you: We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness. For more information, see our Cookie Policy: paircode.io/legal/cookie-policy.html.

For other business purposes: We may use your information for other business purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, products, marketing, and your experience. We will use and store this information in an aggregated and anonymized form so that it is not associated with you and does not include personal information. We will not use identifiable personal information without your consent.

Summary: We use your information for operational, promotional, and legal purposes. We also use it to identify usage trends (anonymized) and improve product development.

4. Where we send your information

We may process or share the data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

Legal Obligations: We may disclose your information when we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Performance of a Contract: In instances where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Other Users: When you share personal information or otherwise interact with other users on the platform, your personal information will be accessible by all users that can view that information and communicate with you on our platform.

Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment gateways, data analysis tools, email delivery, hosting services, customer service, and marketing efforts. We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. Unless explicitly described in this notice, we do not share any of your information with third parties. We have contracts in place with our data processors, which are designed to help safeguard your personal information. Please see the next section titled “Who do we share your information with?” for more information.

Summary: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

5. Who do we share your information with?

We only share and disclose your information with the following third parties.

We have categorized each party so that you may easily understand the purpose of our data collection and processing practices. If we have processed your data based on your consent and you wish to revoke your consent, please contact us using the details provided at the end of this policy.

Advertising, Direct Marketing, and Lead Generation HubSpot CRM

Cloud Computing Services Amazon Web Services (AWS)

Communicate and Chat with Users HubSpot Email, HubSpot CRM

Functionality and Infrastructure Optimization Amazon Web Services and NTT Enterprise Cloud SkyWay

Web Analytics Google Analytics and Google Tag Manager

Website Testing Google Website Optimizer

Summary: We only share information with the above-mentioned third parties.

6. Do we use cookies or other tracking technology?

We use cookies to access or store information.

Specific information about how we use such technologies and how you can refuse certain cookies is outlined in our Cookie Policy: https://paircode.io/legal/cookie-policy.html.

7. How long do we keep your information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us to keep your personal information for longer than 1 year, unless you have a recurring account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Summary: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy policy unless otherwise required by law.

8. What are your privacy rights?

In some regions (like the European Economic Area), you have certain rights under applicable data protection laws.

These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Website. To opt-out of interest-based advertising by advertisers on our website, visit http://www.aboutads.info/choices/. For further information, please see our Cookie Policy: paircode.io/legal/cookie-policy.html.

Summary: In some regions, such as the European Economic Area, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

9. Updates to this policy

We may update this privacy notice from time to time.

The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

Summary: We may update this notice as necessary to stay compliant with relevant laws. We will inform you when we do so.

10. Contact us

To resolve a complaint or to receive further information regarding the use of our services, please contact us by email at contact@paircode.io

You can also write to us by post at:

ITRA Co., Ltd.Shibuya Infos Tower, 5th Floor, Sakuragaoka-cho 20-1,Shibuya, Tokyo 150-0031,Japan

- Last Modified: Aug 23, 2020